Refund policy

RETURNS

How do I set up a return?

Kennedy Performance Center does not accept unauthorized returns. In the event that an item must be returned, the customer must obtain a return authorization number through our Return Center or by emailing kennedyperformancecenter@gmail.com.  This number must be clearly marked on the outside of your return package. An invoice, with date of sale, must be included with the return package.

For international order returns, please email kennedyperformancecenter@gmail.com

 

Who pays for my return label?

Return shipping costs, unless otherwise specially provided for, are the buyer’s responsibility.

 

How long do I have to return my order?

To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by Kennedy Performance Center within 14 days of your original receipt of the product.

 

Will I be charged a restocking fee?

All items eligible for return are subject to a 20% restocking fee, except in cases where the return was caused by our error. Please note that any damage must be reported to KPC prior to any installation. We cannot offer any exchange or refunds on items that have been installed or used.

 

Can I return custom painted, special order, or freight-shipped items?

Special order items, which encompass custom painted products, freight shipments, and other similar products, are not eligible for return. This policy is due to the increased complexity in the returns process for these items. However, exceptions are made for products with manufacturer's defects.

 

What if my package arrives damaged?

Kennedy Performance Center and its manufacturers and supported retailers deliver merchandise to carriers properly protected and packaged. Any damage incurred in transit is the sole responsibility of the carrier. If a package appears damaged upon its arrival, specifically describe the condition of the package on the receipt from your carrier. Notify the carrier immediately if an item is found to be damaged after opening the package. Claims for damage must be handled through the carrier. If needed, Kennedy Performance Center will assist the customer in your claim to a practical degree.

No credit will be issued for installed, deformed, or customer-damaged items. Items will be inspected prior to issuance of any refund or credit.

 

PRODUCT AVAILABILITY

How do I know if a product is available?

Kennedy Performance Center does not guarantee the in-stock availability of items. If we are out of stock on an item you ordered, we will notify you as soon as possible via email. Depending on vendor availability, sold out items may not be restocked.

For real-time stocking status, please contact our sales team at kennedyperformancecenter@gmail.com