Shipping policy

How do I cancel my order?

Depending on your current status, it may be possible to cancel your order. After the order has been prepared for shipping, it can no longer be cancelled, nor is cancellation possible for custom painted items. To request an order cancellation please email kennedyperformancecenter@gmail.com

 

Why is my order cancelled?

An order can be cancelled for a variety of reasons. One reason is because we could not verify the payment details provided. In these instances, we invite you to place your order again using a verified, alternative payment method. We may also cancel your order if any item (or items) within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item(s), including original shipping fee, will go back to your original form of payment. Please email kennedyperformancecenter@gmail.com   more information regarding your cancellation.

 

How do I make changes to an order I already placed?

If your order has not yet shipped, please email kennedyperformancecenter@gmail.com for assistance as soon as possible.

 

My package is lost/stolen/missing.

If you are missing a package, please reach out to kennedyperformancecenter@gmail.com  within 14 days of your delivery date. Please note, lost/stolen packages will be issued store credit, the original shipping fee is included.

 

I am missing an item from my order, what should I do?

We are sorry there is an item missing from your order. Before contacting our support team, we recommend checking if your shipment included a "Partial Shipment" label, indicating we have chosen to send in-stock items as to not delay your entire order based on certain items. It is worth checking your emails (including your junk/spam) to see if we have sent you an email about this. If you have an item missing from your order, please let us know within 14 days of your order being delivered and we will do our best to help you.

 

RETURNS

How do I set up a return?

Kennedy Performance Center does not accept unauthorized returns. In the event that an item must be returned, the customer must obtain a return authorization number through our Return Center on website or by emailing kennedyperformancecenter@gmail.com.  This number must be clearly marked on the outside of your return package. An invoice, with date of sale, must be included with the return package.

For international order returns, please email kennedyperformancecenter@gmail.com

 

Who pays for my return label?

Return shipping costs, unless otherwise specially provided for, are the buyer’s responsibility.

 

How long do I have to return my order?

To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by Kennedy Performance Center within 14 days of your original receipt of the product.

 

Will I be charged a restocking fee?

All items eligible for return are subject to a 20% restocking fee, except in cases where the return was caused by our error. Please note that any damage must be reported to KPC prior to any installation. We cannot offer any exchange or refunds on items that have been installed or used.

 

Can I return custom painted, special order, or freight-shipped items?

Special order items, which encompass custom painted products, freight shipments, and other similar products, are not eligible for return. This policy is due to the increased complexity in the returns process for these items. However, exceptions are made for products with manufacturer's defects.

 

What if my package arrives damaged?

Kennedy Performance Center and its manufacturers and supported retailers deliver merchandise to carriers properly protected and packaged. Any damage incurred in transit is the sole responsibility of the carrier. If a package appears damaged upon its arrival, specifically describe the condition of the package on the receipt from your carrier. Notify the carrier immediately if an item is found to be damaged after opening the package. Claims for damage must be handled through the carrier. If needed, Kennedy Performance Center will assist the customer in your claim to a practical degree.

No credit will be issued for installed, deformed, or customer-damaged items. Items will be inspected prior to issuance of any refund or credit.

 

PRODUCT AVAILABILITY

How do I know if a product is available?

Kennedy Performance Center does not guarantee the in-stock availability of items. If we are out of stock on an item you ordered, we will notify you as soon as possible via email. Depending on vendor availability, sold out items may not be restocked.

For real-time stocking status, please contact our sales team at kennedyperformancecenter@gmail.com